FAQ

Questions we get asked most

Can you move us from our current Telstra partner?

Yes. Most transfers are a partner change on the same Telstra account, with no service interruption or new contracts unless you want them.

Do we need to use Telstra for everything?

No. However we are an exclusive Telstra accredited partner and we can only design around your requirements with Telstra Solutions.

How quickly can mobility requests be actioned?

Because our staff work directly in Telstra systems, most SIM swaps, plan changes and new services are completed the same business day.

What does Essential Eight Maturity Level 3 mean for us?

It is the highest maturity level under the ACSC Essential Eight framework. We have been validated against it and apply the same controls when managing your environment.

Do you support businesses outside Sydney?

Yes. Our team is based in Castle Hill NSW, with remote support and coordinated on-site work across Australia.