Keeping Australian business in touch with mobility. connectivity. calling. cloud. security. people.

Twenty years of telco and managed IT for small, medium and large organisations. One point of contact, staff trained in Telstra systems, and some of the fastest mobility turnarounds in the country.

ACSC Essential Eight

Maturity Level 3 Validated

Telstra · Mobility

Silver Partner

Telstra · Data Access & Connectivity

Accredited

Telstra · Calling

Accredited

Telstra · Cloud

Accredited

Clients we manage

Who we are

We provide the power of communication & business success

InTouch ICT is a Business accredited Partner of Telstra. With over 20 years of industry experience our committed team specialize in the development of solutions to optimize communications for small to medium & large scale organisation’s.

We believe that every client is different, and every challenge is unique. Establishing long term relationships with our partners and clients is at the forefront of our business strategy. Our strengths consist of customer advocacy, professionalism, single point of contact and working closer with clients to increase productivity and deliver measurable financial benefits in an ever-demanding competitive market.

“Look after your customers and business will take care itself.”

years in telco & IT

0 +

point of contact

Essential Eight validated

0 ML3

Telco and IT, handled by the same team

Connectivity on one side, the systems that run on it on the other. Ask one person about either.

01 · Telco & Connectivity

Unified Communication

Voice, video, chat and collaboration in one platform your teams actually use.

Business Mobile

Telstra fleet plans, provisioning and changes turned around fast by Telstra-trained staff.

NBN / Data

Business-grade internet sized to your sites, with redundancy where it matters.

MPLS Network

Private, predictable connectivity between offices, warehouses and the cloud.

Managed Wi-Fi

Designed, installed and monitored wireless that covers the whole site.

02 · Managed IT

Managed IT

Proactive monitoring, patching and fast support for your network and systems.

Cybersecurity

Essential Eight Maturity Level 3 validated. Risk assessments, threat monitoring and staff training.

Cloud

Migration, secure storage and cloud-based software that scales with you.

Network Design

Architecture assessed, designed and implemented around how you operate.

Backup & Recovery

Designed, installed and monitored wireless that covers the whole site.

IT Consulting

Proactive monitoring, patching and fast support for your network and systems.

Why InTouch

Why businesses move their telco and IT to us

24h

Fast mobility turnaround

Our staff are trained directly in Telstra systems, so new services, SIM swaps and plan changes are actioned by us, not queued with a carrier.

Single point of contact

One account manager for telco and IT. No being passed between a carrier, an MSP and a vendor.

ML3

Essential Eight validated

We meet ACSC Essential Eight Maturity Level 3, the standard we apply to our clients.

NSW

Local Castle Hill team

On-site when you need it across Sydney and the Hills District, remote support everywhere else.

Technology partners

Built on Telstra. Backed by the vendors your business already runs on.

Our staff are trained directly in Telstra systems, which is why mobility requests move faster through us than through most partners.

How we work

Five steps, one person you can call at any of them

Listen

We start with what is not working, not with a product list.

Educate

Options explained plainly, with the trade-offs of each.

Recommend

A solution built for your sites, staff and budget.

Deliver

One project lead from order to go-live and training.

Support

The same people, after the install, for as long as you need.

Industries

Sectors we already work in

Different compliance, different hours, different sites. We have set up telco and IT for each of these before.

What clients say

In their words

“

The cloud migration was on time, on budget and invisible to our staff. They took the time to understand the business first.

Priya Sharma

CFO, professional services firm

“

One point of contact for everything ICT has made our lives easier. Response times are exactly what the contract says.

James O’Connor

IT Manager, healthcare provider

“

They secured our network and set up daily backups that work seamlessly. We don’t have to worry about data loss anymore.

Sarah Jenkins

Head of Operations, logistics provider

FAQ

Questions we get asked most

Can you move us from our current Telstra partner?

Yes. Most transfers are a partner change on the same Telstra account, with no service interruption or new contracts unless you want them.

Do we need to use Telstra for everything?

No. However we are an exclusive Telstra accredited partner and we can only design around your requirements with Telstra Solutions.

How quickly can mobility requests be actioned?

Because our staff work directly in Telstra systems, most SIM swaps, plan changes and new services are completed the same business day.

What does Essential Eight Maturity Level 3 mean for us?

It is the highest maturity level under the ACSC Essential Eight framework. We have been validated against it and apply the same controls when managing your environment.

Do you support businesses outside Sydney?

Yes. Our team is based in Castle Hill NSW, with remote support and coordinated on-site work across Australia.

Let’s connect

Tell us what's not working. We'll come back with a plan.

Fill in the form and we’ll be in touch to discuss your requirements in more detail.

Unit 26b, 8 Victoria Avenue
Castle Hill NSW 2154